Terms & Conditions

These terms relate to items supplied to you through this Site by Wren Bicycles Ltd (“we” or “us” or “our”) to you, the customer or Site user (“you”). This Site is provided to you for subject to these Terms and Conditions. By using the Site you agree to be bound by these Terms and Conditions.

1. Prices

1.1  Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched, a contract will be made between you and us, and you will be charged for the goods.

1.2  The prices payable for the items that you order are clearly set out on the Site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we dispatch the item concerned.

1.3  All prices are expressed inclusive of any VAT payable unless otherwise stated.

1.4  If required, your credit/ debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.

2.  Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.

3.  Commercial Use

The online store is available for both retail and commercial use. However we reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns for any reason whatsoever.

4.  Delivery

4.1 Delivery will be made to the address specified by you on the completed order form.

4.2  We will deliver your order to the main entrance of the delivery address.

4.3  Delivery times will be agreed with you at the time of placing your order. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

4.4  For all international orders customers must contact us for individual shipping rates before placing an order. We will not be liable to supply that item to you before a shipping rate has been directly agreed upon in writing.

5.  Returns of non-perishable items

5.1  We hope you will be happy with your purchase. However, should you feel it necessary to return a non-perishable item, you may cancel the contract for its purchase by contacting Wren Bicycles in writing at the address or email contact given on our website, within seven working days of delivery of the items to you. Once we have notified you of receipt of your correspondence, you should then return the relevant item to us in secure packaging to our business address.

5.2  You will be responsible for the cost of returning any item to us unless the item is defective or we have delivered the item to you in error or as a substitute. The item should be returned to us in its original condition. If we do not receive the item back from you we may arrange for collection of the item from you at your cost.

5.3  When we receive notice of cancellation of your contract for any item, we will refund the price paid by you for that item or at your request if the item is defective will repair the item or supply you with a replacement item. We will not refund the delivery charge for sending the item to you unless you are returning an entire order.

6.  Cancellation and changes prior to delivery

You can cancel or change any of your current orders prior to dispatch by contacting us at the address or email contacts provided on our website.

7.  Registration

7.1  We may require registration with the Site in order to complete a purchase.

7.2  You must ensure that the details provided by you on registration or at any time are correct and complete.

7.3  You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.

8.  Password and security

8.1  When you register to use the Site you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us by contacting us at the email address provided on our website immediately.

8.2  If we have reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account.

9.  Intellectual property

The content of the Site is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content of the Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Site without our written permission.

10.  Our Liability

10.1  Subject as expressly provided in these conditions, and where you are not dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

10.2  Where items are sold under a consumer transaction your statutory rights are not affected by any of these Conditions.

10.3 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Wren Bicycles Ltd correspond to the actual Goods, Wren Bicycles Ltd is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods.

10.4 Any claim by you which is based on any defect in the quality of the goods supplied or their failure to correspond with specification must be notified to us within 7 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If you do not notify us accordingly, you will not be entitled to reject the Goods and we shall have no liability for such defect or failure.

10.5  Where any valid claim in respect of any of the items supplied which is based on any defect in the quality or condition or their failure to meet specification is notified to us in accordance with these conditions, we shall be entitled to replace or repair the items free of charge or at our sole discretion, refund to you the price of the items (or a proportionate part of the price), but we shall have no further liability to you.

10.6  We shall not be liable to you by reason of any representation, or any implied warranty, condition or other term or any duty at common law, or under the express terms of these Terms Conditions, for any consequential loss or damage (whether for lost profit, lost opportunity or lost reputation or otherwise), costs expenses or other claims for consequential compensation whatsoever (and whether caused by our negligence, our employees or agents or otherwise) which arise out of or in connection with the supply of goods or their use or resale by you, except as expressly provided in these conditions.

10.7  Our entire liability under or in connection with these terms and conditions shall not exceed the price of the items supplied.

10.8  Nothing in the Conditions will exclude or limit our liability in respect of death or personal injury caused by our negligence

11.  Availability of the Site

11.1  Although we aim to offer you the best service possible, we make no promise that the services at the Site will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with the Site you should report it to the email address provided on our website and we will attempt to correct the fault as soon as we reasonably can.

11.2  Your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

12.  Our right to suspend or cancel your registration

12.1  We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

12.2   You can cancel your registration at any time by informing us in writing through the address or email contact provided on our website.

12.3  If you do so, you must stop using the Site.

12.4  The suspension or cancellation of your registration and your right to use the Site shall not affect either party’s statutory rights or liabilities.

13.  Our Liability

13.1  The Site may provide content from other Internet sites or resources and while we try to ensure that material included on the Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If we are informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

13.2  If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Site. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.

13.3  This clause 13 shall not limit or affect our liability resulting from any products sold through the Site being found to be unsafe or if something we do negligently causes death or personal injury.

14.  Third Party Websites

As a convenience to customers, the Site may include links to other web sites or material which are beyond our control. We are not responsible for content on any site outside the Site.

15.  Advertising and Sponsorship

Part of the Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Site complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.

16.  Applicable Law

These Terms and Conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.

17.  International Use

We make no promise that materials on the Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

18.  Miscellaneous

18.1  You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

18.2  If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

18.3  We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our reasonable control.

18.4  The Site is owned and operated by Wren Bicycles Limited.

18.5  If you have any queries please contact contacting us at the address or email contacts provided on our website.

Last update June 2011


Privacy Policy

Wren Bicycles Ltd is committed to ensuring that your privacy is protected at all times. This privacy policy explains how we process customer information and the procedures that we have in place to safeguard your privacy. Wren Bicycles Ltd may change this policy by updating this page. You should check this page occasionally to ensure that you are happy with any changes that may have been made.

We only collect information about you in order to process orders, keep internal records and to keep you informed of any products offers or other information we think may be of interest.

We may collect the following information: name, address, contact information (including email address).

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us in writing at the address or email contact given on our website.

Our site may use “cookies” to to track the patterns of behaviour of visitors to our site. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.